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January 12, 2023

Our Grades Are In...

We just completed our annual year-end Customer Satisfaction Survey among K-12 school, district and state customers.

Overall Value

4.8 out of 5

That's right, we got an A and it feels great because we worked hard for it.

The Summary Chart shows average values (out of 5) across the six criteria in this survey.





 

Takeaways

  1. We are thrilled on the perfect score when it comes to aligning observations & evaluations with teachers' learning and growth. In general, the impact-oriented responses (see questions 4-6 below) were predominantly 'Excellent', which is very exciting.
  2. We will continue to build a better learning experience for both teachers and administrators. With feedback and analytics, we are getting better at understanding the different "layers of experience" and ways to tailor to their expectations. In some cases by taking things out rather than adding more.
  3. The platform's evolution will continue to rely on the collective wisdom of its network and customers. We will always seek constructive feedback and quickly implement ideas that can support far more teachers to mastery. 
 

Who answered this survey?

Distribution of responses represents a good mix of new and recurring customers:





The majority of responses came from district and charter schools:
 

Methodology

We asked 7 questions. Questions 1-3 focused on platform functionality; questions 4-6 focused on platform impact; and question 7 focuses on the overall perceived value of 2gnoMe. 

The distribution of responses was as follows:

  1. How is it for teachers to navigate around their portal?
    1. Bad    0%
    2. Below Average    0%
    3. Average    29%
    4. Above Average    57%
    5. Excellent    14%
  2. And for you and other administrators, how is it to navigate in the AdminPortal?
    1. Bad    0%
    2. Below Average    0%
    3. Average    14%
    4. Above Average    57%
    5. Excellent    29%
  3. What about the way in which this portal functions to unify teachers, admins and all PD learning in one place and aligned to the Framework?
    1. Bad    0%
    2. Below Average    0%
    3. Average    0%
    4. Above Average    43%
    5. Excellent    57%
  4. Ability to provide stronger / better support for new teachers.
    1. Bad    0%
    2. Below Average    0%
    3. Average    0%
    4. Above Average    29%
    5. Excellent    71%
  5. Ability to align observations & evaluations with teachers' learning and growth.
    1. Bad    0%
    2. Below Average    0%
    3. Average    0%
    4. Above Average    0%
    5. Excellent    100%
  6. Ability to improve teacher retention.
    1. Bad    0%
    2. Below Average    0%
    3. Average    29%
    4. Above Average    0%
    5. Excellent    71%
  7. #10. What is the overall value of your partnership with 2gnoMe for your school or district?
    1. Bad    0%
    2. Below Average    0%
    3. Average    33%
    4. Above Average    14%
    5. Excellent    86%



About 2gnoMe
2gnoMe platform provides a more accurate role for teachers, with emphasis on equity and a means to meet the challenges facing their students. This award-winning approach enhances skills awareness, unifies teachers and all parts of the professional learning experience in one place, and makes the desired Framework practical and useful for teachers to improve the teaching practice and job retention. To learn more, visit https://2gno.me.